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CCC Systemwide Technology Platform

The California Community Colleges Technology Center facilitates a CCC Systemwide Technology Platform standard that allows the system to build new Web 2.0 applications that work together, provide sharable services to the colleges, and can incorporate legacy functionality as we transition to the next generation.

CCC Systemwide Technology Platform


The Systemwide Technology Platform is composed of the following technologies:

Service-Oriented Architecture (SOA): Under this model, siloed applications are deconstructed into their component services and connected via secure Internet communications. This enables these component services to be reused by college or vendor applications and combined into composite applications.

Enterprise Portals: Most of the colleges are moving to some form of portal interface for their students. By providing our systemwide applications as portlets to the colleges, they can be plugged in to provide additional services and functionality for students. In addition, a systemwide portal would tie together our applications with a common front end.

Federated Identity: CSU, UC, and the California Community Colleges (CCC) have Federated Identity initiatives based on the InCommon Federation. Click for information about centrally paid InCommon membership for CCC. InCommon includes over 200 higher education Institutions, government agencies and vendors. The OpenCCC Federated Identity enables a common sign-in for students and staff across systemwide applications and institutions while increasing security and privacy.

Elastic Cloud Infrastructure: The emergence of elastic cloud platforms, where the computing power behind deployed applications is monitored to scale up or down to service demand loads, has made it possible to efficiently handle the annual cyclic student demand on student services applications without having to build a large data center to handle peak loads.

Business Intelligence: To facilitate analysis of student pathways, outcomes, transfer, and institutional performance for continuous improvement, there is a need to bring together various disparate data sourced from the existing applications within our system, and tie them together into usable structures that can be easily researched and presented to end users in a usable format for immediate and future decision making purposes.

Transforming The Platform

With the emergence of services from statewide initiatives such as CCC MyPath, new requirements have surfaced for the Systemwide Technology Platform.

Project Glue/SuperGlue: To not overwhelm college IT departments with connecting many new services to their Student Information Systems, there is a need to have a common connector and local control mechanism so that college IT only have to implement one interface and can control how data flows into and out of their SIS.

Data Lake: All of the new systemwide services are generating actionable data that can improve student outcomes and facilitate institutional improvement. There is a need to save data for long term research opportunities.

In-Memory Computing: Compute-intensive operations such as the recommender engine in the CCC MyPath portal must run in real time at a scale of tens of thousands of simultaneous sessions.

 

 

Communication

CCC Technology Center CommunicationThe California Community Colleges Technology Center coordinates with the Chancellor’s Office Communication Division to keep staff and faculty across the system informed about the technology projects funded by the Chancellor’s Office Division of Digital Innovation & Infrastructure (DII).

The DII Division is at the forefront of the future at the California Community Colleges. We improve the experience and outcomes for California's community college students by:

Digital Futures Newsletter

The Technology Center collaborates with the Chancellor's Office and Foundation for California Community Colleges to produce the Digital Futures Newsletter. Digital Futures is an effort of the Chancellor’s Office to improve the student user experiences and outcomes through technology initiatives. Led by the DII division, Digital Futures works to support the goals and commitments laid out in the Vision for Success to support student success, transfer rates, and career education. Visit Digital Futures.

 

 

How to Contact Us

Staff Support: CCCTechnology.info

California Community Colleges staff and faculty using systemwide technology applications can find technical support resources and materials through CCCTechnology.info. The site is monitored by Tech Center support technicians and subject matter experts across all systemwide technology applications, providing 24/7, on-demand help and self-service support.

Staff Support Contact
Online: ccctechnology.info
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Student Support: CCCHelp.info

Facilitating the OpenCCC account is CCCHelp.info, a comprehensive support program providing a Tier 1 help desk that services thousands of students applying to college with 30-second response times.

Student Help Desk Contact
Online: ccchelp.info
Phone: (877) 247-4836
Email: OpenCCC Technical Support
TTY: (877) 836-9332

College Experience Managers

Our College Experience Managers (CEMs) are ready to guide you through the process of adopting CCC Technology Center products and can answer questions about our services. Locate contact information for your college’s CEM in our Directory, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to get started.

CCC Accessibility Center

For questions relating to the various accessibility tools and services available through the CCC Accessibility Center please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

CCC Technology Center Business Operations

If you have questions relating to contracts, accounting, or other business-related matters, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

CCC Technology Center Listserv Support

For issues or questions related to the listserv hosted at the CCC Technology Center you may find the solution by reviewing the FAQs and Tutorials for List Owners or the FAQs and Tutorials for List Subscribers. Additional assistance is available by contacting This email address is being protected from spambots. You need JavaScript enabled to view it..

 

The California Community College Technology Center is located on the Butte College main campus:

3536 Butte Campus Drive
Oroville CA 95965

Accessibility Statement

CCC Technology Center AccessibilityThe California Community Colleges Technology Center is committed to making its online applications accessible to individuals of all abilities. The Technology Center develops and maintains applications to be in compliance with California Government Code 7405, which requires such technologies to meet the accessibility requirements of Section 508 of the federal Rehabilitation Act of 1973, as amended (29 U.S.C. 794d, U.S.C. 255). Our goal is to make our services and applications accessible to everyone, including individuals with disabilities.

Web platforms and services are evolving constantly as is the support for assistive computer technologies. We welcome your feedback for improving the usability and accessibility of web applications and services. Please share your feedback or concerns with This email address is being protected from spambots. You need JavaScript enabled to view it. so we may improve the service for all participants.

CCCApply Chatbot Accessibility

We are aware that the chatbot may not be accessible to people with visual, mobility, and cognitive disabilities. There are keyboard accessibility issues that affect users with visual and mobility disabilities and we are working with the vendor to improve accessibility. If you are unable to use the chatbot, please contact us using the information on the CCCHelp page.

Helpful feedback may include:

  • What you were trying to do
  • What technologies you may have been using
  • The barrier or issue you encountered
  • The web address where you experienced the issue

For more information about providing feedback, please see Contacting Organizations About Inaccessible Websites from the Web Accessibility Initiative (WAI) for tips regarding what information you could provide so we can make improvements.

Partners

CCC Technology Center Partners

The California Community Colleges Technology Center is a partnership between the California Community Colleges Chancellor's Office and the Butte-Glenn Community College District. The Technology Center's principal directive, sister, and partner organizations include:

California Community Colleges Chancellor's Office
The California Community Colleges (CCC) is the largest higher education system in the nation, comprising 73 districts and 116 colleges with 1.8 million students enrolled per year. Community colleges supply workforce training and basic skills education, prepare students for transfer to four-year institutions, and offer opportunities for personal enrichment and lifelong learning. The Chancellor's Office provides leadership, advocacy, and support under the direction of the Board of Governors of the California Community Colleges.

Chancellor's Office - Digital Innovation and Infrastructure Division
The Digital Innovation and Infrastructure Division plays an instrumental role in manifesting the Chancellor’s Office Vision for Success. The implementation of innovative, robust, and student-centric technologies are distinguishing factors for the recruitment, retention, and academic and career advancement of students attending a California community college.

Corporation for Education Network Initiatives in California (CENIC)
California's education and research communities leverage their networking resources under CENIC, in order to obtain cost-effective, high-bandwidth networking to support their missions and answer the needs of their faculty, staff, and students.

Foundation for California Community Colleges
As the official foundation for the CCC Board of Governors and Chancellor's Office, the Foundation develops programs and services that save millions of dollars for colleges and students, promotes excellence in education, and provides valuable learning opportunities for students throughout the state. It also supports the system through special initiatives, statewide awards, and direct donations to the colleges and the Network of California Community College Foundations.

 

 

 

Tech Center Highlights

We bring systemwide enabling technologies to our colleges.

Adopt Our Tech

From connectivity to student services and educational technology.

Connecting Colleges

Gigabit fiber optic network for all of our colleges.

Information Security

Logging, monitoring, and no-cost tools to protect students and educators.

Accessibility

Training and resources to make tech accessible to users with disabilities.

Events

Upcoming CCC Technology Center workshops and webinars.

About the Technology Center

The California Community Colleges Technology Center, hosted by Butte College, facilitates and coordinates the work of systemwide technology. Our 25-year history of collaboration with the Chancellor’s Office and community colleges throughout the state has resulted in great strides forward for the system in areas including federated identity, application architecture, networking, and student services.

We operate under the Gartner model of “Run, Grow, Transform” to simplify our portfolio of services and prioritize resources in support of ongoing operations, the next phase of growth, and longer term transformative innovation.

Read More

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