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CCC Systemwide Help Desk
Central support hubs provide phone, email, and 24/7 online technical support for students and college staff using the OpenCCC student account and all Technology Center applications.
Student Support: CCCHelp.info
Facilitating the OpenCCC account is CCCHelp.info, a comprehensive support program providing a Tier 1 help desk that services thousands of students applying to college with 30-second response times.
Student Help Desk Contact
Online: ccchelp.info
Phone: (877) 247-4836
Email: OpenCCC Technical Support
TTY: (877) 836-9332
Staff Support: CCCTechnology.info
California Community Colleges staff and faculty using systemwide technology applications can find technical support resources and materials through CCCTechnology.info. The site is monitored by Tech Center support technicians and subject matter experts across all systemwide technology applications, providing 24/7, on-demand help and self-service support.
Staff Support Contact
Online: ccctechnology.info
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
To facilitate continuous improvement in our support services as we expand the offering to cover emerging applications from systemwide technology initiatives, we incorporate the ITIL (Information Technology Infrastructure Library) guidelines into all of our support practices.
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Listserv & Hosting Services
Across the California Community Colleges, there are a number of projects, stakeholder groups, and organizations that need communication and hosting services. To leverage economies of scale, the CCC Technology Center provides no-cost Listserv and hosting services.
Listserv and website hosting were moved to Amazon Web Services to standardize architecture and improve security for the technology services we offer.
Regional & Systemwide Listserv
The Technology Center provides Listserv® hosting for California Community Colleges regional and systemwide organizations. The Technology Center maintains and supports more than 500 e-mail distribution lists with approximately 68,000 individual subscribers and an average of 800,000 broadcasts per month. The Technology Center also provides support and training for all list owners.
New lists must be approved by the California Community Colleges Chancellor's Office. To request e-mail distribution list hosting, send an e-mail, including a description of your organization and expected number of subscribers, to Gary Bird at This email address is being protected from spambots. You need JavaScript enabled to view it..
Upon approval please contact Rebecca Miller at This email address is being protected from spambots. You need JavaScript enabled to view it. for detailed instructions on list creation. Someone in your organization will need to serve as the list's owner and manage the basic functions of the list.
NEW! A comprehensive library of FAQs and step-by-step instructions for the most common tasks and issues that list subscribers and owners encounter can be found at the following links:
Listserv FAQs and Tutorials for List Owners
Listserv FAQs and Tutorials for List Subscribers
Follow this link for subscriber and list owner access to the e-mail distribution list web interface.
Follow this link to access the L-Soft Listserv® Handbook. The handbook has extensive documentation for list users and managers.
Website Hosting
The Technology Center develops, hosts, and manages several systemwide websites including:
- CCC Accessibility Center
- CCCApply
- eTranscript California Project Website
The CCCNext.net domain includes the Technology Center site and the project management sites for systemwide projects.
All technical support for hosted sites related to the server is provided by the Technology Center. Website content and management is the responsibility of the hosted group.
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Information Security
The California Community Colleges (CCC) Information Security Center was decommissioned in 2023.
For information related to the following resources and standards, visit the Information Security Resources page.
Information Security Resources
- Cyber Incident Response
- Fraud Reporting
- Gramm Leach Bliley (GLBA) Compliance Guide
- Selected CISOA Presentations
Information Security Standards
- CCC Information Security Standard
- CCC Data Classification Standard
Information Security Policy Templates
To download policy templates, visit the Information Security Policy Templates page.
Information Security Software
For information about any of the following services available to colleges and districts from the CCC Technology Center Information Security Services, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.:
- Security Logging: Splunk
- Vulnerability Management: Tenable.sc
- SSL Certificates: InCommon
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Collaboration
Collaboration between the California Community Colleges, California State University, University of California, K-12, and others has led to a number of successful initiatives that benefit our students.
These include a common fiber-optic education and research network in California (CENIC CalREN) and eTranscript California, through which more than 100 higher education institutions participate to exchange transcripts electronically.
The CCC Technology Center has played a central role in coordinating these efforts.
A year-long effort between the California Department of Education and the California Community Colleges Chancellor’s Office, with the participation of the CCC Technology Center, led to building an exchange of student identifiers (SSID and CCCID) when students use CCCApply to apply for admission to community college. This effort will assist future research and record matching as student move from high school to community college. Eventually, all matching student records in OpenCCC will contain the SSID K-12 identifier.
In collaboration with the CSU system, CCCApply will pass the CCCID and other relevant student data to the newly rebuilt CSU admission application known as CSU Mentor to facilitate transfer and research. In addition, we are promoting the creation of a common student account to be shared between the CCC and CSU, based on OpenCCC model.
By opening the door to data transfer between the California Department of Education and CCC through exchange of identifiers, we may be able to also exchange high school data that would better facilitate placement of students through the Multiple Measures Placement Service in support of AB 705.
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CENIC
eTranscript California
OpenCCC
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CCCApply: Common Application For Admission
CCCApply is the online gateway to the California Community Colleges. Each year at our 116 colleges, 1.8 million students from all over the world build their career skills, prepare for transfer to four-year colleges and universities, or simply enrich their lives through learning.
To date, more than 20 million online applications have been processed through CCCApply.
Recently redesigned with a student-centered approach, CCCApply streamlines the application process for students and staff. The redesign includes a full Spanish translation and is mobile-friendly across all CCCApply applications. The CCCApply suite offers four applications to meet students’ diverse needs:
- Standard application for U.S. residents
- California College Promise Grant application (formerly known as the Board of Governors Fee Waiver application)
- A streamlined Noncredit application
- International application
CCCApply Milestones
- 2012: The CCCApply standard (U.S. domestic) application was launched as part of a new suite of student-centric, online applications built on the CCC Systemwide Technology Platform. CCCApply standard application is now live at all 116 colleges.
- 2014: The California College Promise Grant was launched. It is currently being used at 45 colleges.
- 2016: The International Application was launched. It is currently live at 19 colleges.
- 2018: A Noncredit Application workflow was implemented for domestic (U.S.) students enrolling exclusively in noncredit courses.
- 2019-20: The CCCApply application suite underwent a major redesign and is now fully accessible to screen readers and other assistive technologies, mobile device-friendly, and supports full Spanish-language translation.
The CCCApply Advisory Committee oversees the application suite and determines new features that ensure compliance with state and federal legislation. The Technology Center facilitates meetings, documents change requests, change orders, and data dictionaries, and implements features based on the decisions and advice of the committee.
More Information
CCCApply Public Documentation
CCCApply.org (Student-facing website)
CCCApply Suite Flyer
CCCApply Noncredit / International / College Promise Flyer
Technology Center Overview
Technology Center Overview
For more than 25 years, the CCC Technology Center has been dedicated to transformative innovation in support of the students and staff of the California Community Colleges in collaboration with the CCC Chancellor’s Office.
Adopt Technology Center Products
Adopt Technology Center Products
Supported by the Chancellor's Office, the Technology Center provides California community colleges with a suite of no-cost software solutions and deployment services geared toward improving student outcomes, increasing college efficiency, and strengthening the CCC as a whole.
Technology Support for CCC Staff & Faculty Carousel
Technology Support for CCC Staff & Faculty
California Community Colleges staff and faculty using systemwide technology applications can find technical support resources and materials through CCCTechnology.info. The site is monitored by Tech Center support technicians and subject matter experts, providing 24/7, on-demand help and self-service support.
Tech Center Highlights
We bring systemwide enabling technologies to our colleges.
Adopt Our Tech
From connectivity to student services and educational technology.
Connecting Colleges
Gigabit fiber optic network for all of our colleges.
Information Security
Logging, monitoring, and no-cost tools to protect students and educators.
Accessibility
Training and resources to make tech accessible to users with disabilities.
Events
Upcoming CCC Technology Center workshops and webinars.
About the Technology Center
The California Community Colleges Technology Center, hosted by Butte College, facilitates and coordinates the work of systemwide technology. Our 25-year history of collaboration with the Chancellor’s Office and community colleges throughout the state has resulted in great strides forward for the system in areas including federated identity, application architecture, networking, and student services.
We operate under the Gartner model of “Run, Grow, Transform” to simplify our portfolio of services and prioritize resources in support of ongoing operations, the next phase of growth, and longer term transformative innovation.
Resource Kit
Top Stories
CCCApply In-Progress Applications Report
At a time when community colleges are seeing lower enrollment, data from CCCApply applications that were started but not submitted can inform a more tailored outreach or assistance to prospective students. Learn More
System Use of the CCCID
While the CCCID provides students with a secure, single sign-on to various cloud-based applications, it is also an effective tool for colleges, districts, and the Chancellor’s Office to track students’ non-linear journeys which often span multiple colleges. Learn More
Tech Center, SDCCD: CENIC 2024 Innovations in Networking Award
Award recognizes San Diego Community College District's project to move its ERP to Oracle Cloud Infrastructure, ensuring a more efficient, scalable, and secure management of resources. The project was supported by the CCC Technology Center and CENIC. Learn more