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Project Management Office

Project Management OfficeThe California Community Colleges Technology Center Project Management Office facilitates processes, communication, reporting, and transparency across the technology projects funded by the Digital Innovation & Infrastructure Division. This promotes fact-based decision making on programs, projects and initiatives, improving overall organizational results.

The Project Management Office provides the following services:

  • Manages processes by which programs and projects are defined, prioritized, budgeted, scheduled, staffed, and executed.
  • Facilitates identification of Key Performance Indicators (KPIs) and facilitates processes by which program and project status and health is measured.
  • Provides reporting for all projects, programs and initiatives within Technology Center and facilitates fact-based decision making based on project data with stakeholders.
  • Provides organizational liaison and central point of contact for all initiatives coming into the Technology Center.
  • Develops, produces and distributes Project Management Standards for implementation by statewide technology initiatives.
  • Provides education and advice to other systemwide projects and colleges on Project Management Office standards and practices.

 

The Project Management Office provides the following outcomes:

  • Improved project quantification, budgeting, tracking, and predictability through introduction of PM best practices.
  • Improved team velocity through appropriate planning, removal of roadblocks, and active risk management and mitigation.
  • Improved accountability, decision making, and interventions through development, monitoring, and reporting of KPIs.
  • Improved cross-organizational collaboration.
  • Improved quality of project results

 

Research, Analysis & Consulting

Research, Analysis & ConsultingCollege IT departments often operate with limited resources, so the California Community Colleges Technology Center works on their behalf to monitor an extensive list of resources to identify and investigate technology trends that may affect the system.

Items identified for review are brought first to the Systemwide Architecture Committee (SAC), then to the Telecommunications and Technology Architecture Committee (TTAC) for review and recommendations. Recent examples include:

  • Federated Identity
  • Enterprise Portals
  • Predictive Analytics
  • Data Governance
  • Cloud Computing

The CCC Technology Center participates in the CCC Directors Collaborative to maintain relationships with other directors and assist with technology issues. In addition the Technology Center’s Executive Director and Chief Technology Officer are called upon to assist systemwide committees.

Working with the SAC, the Technology Center conducts surveys to gather information and identify needs. Recent surveys include a Technology Purchasing Survey that resulted in significant savings opportunities for the system through Foundation for California Community Colleges negotiated pricing, and Information Security Survey which has informed funding of the systemwide security initiatives.

Since 2012, the Technology Center at Butte College has deployed all systemwide applications at scale into the cloud, and has established expertise in cloud computing security, DevOps (Development and Operations), zero downtime deployments, and High Availability environments. We apply this knowledge and expertise in a consulting capacity as we assist colleges in moving to a cloud environment.

 

CCC Systemwide Help Desk

Technology Support

Central support hubs provide phone, email, and 24/7 online technical support for students and college staff using the OpenCCC student account and all Technology Center applications.

Student Support: CCCHelp.info

Facilitating the OpenCCC account is CCCHelp.info, a comprehensive support program providing a Tier 1 help desk that services thousands of students applying to college with 30-second response times.

Student Help Desk Contact

Online: ccchelp.info
Phone: (877) 247-4836
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
TTY: (877) 836-9332

 

Staff Support: CCCTechnology.info

California Community Colleges staff and faculty using systemwide technology applications can find technical support resources and materials through CCCTechnology.info. The site is monitored by Tech Center support technicians and subject matter experts across all systemwide technology applications, providing 24/7, on-demand help and self-service support.

Staff Support Contact

Online: ccctechnology.info
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

To facilitate continuous improvement in our support services as we expand the offering to cover emerging applications from systemwide technology initiatives, we incorporate the ITIL (Information Technology Infrastructure Library) guidelines into all of our support practices.

Operations Support

screenshot: Titan Project ImplementationThe California Community Colleges Technology Center’s grant administration office leverages technology to make the best use of resources for proper disbursement of grant funds and management of activities. Some of these include:

  • Google Apps - for office documents and collaboration
  • LaserFiche - all grant related records are meta-tagged and filed into an electronic document storage system for retrieval and audit purposes.
  • Adobe Sign - for electronic signatures
  • Trello - for Kanban-style project management

Continuing operations of mature initiatives are also funded through the CCC Technology Center’s grant administration office. Examples include:

  • CENIC fiber optic network, supplying broadband internet to the colleges
  • OpenCCC, the federated system wide student account
  • CCCApply, the common application for admission

A SmartSheet work management and automation solution is being utilized to better optimize processes and improve tracking of purchase orders, contracts, and vendor payments.

In collaboration with the Butte College business office, we will explore the option of implementing a separate grant funds accounting system that will increase our ability to track funds, respond to audits, and increase accountability and efficiency.

 

Listserv & Hosting Services

Listserv & Hosting ServicesAcross the California Community Colleges, there are a number of projects, stakeholder groups, and organizations that need communication and hosting services. To leverage economies of scale, the CCC Technology Center provides no-cost Listserv and hosting services.

Listserv and website hosting were moved to Amazon Web Services to standardize architecture and improve security for the technology services we offer. 

Regional & Systemwide Listserv

The Technology Center provides Listserv® hosting for California Community Colleges regional and systemwide organizations. The Technology Center maintains and supports more than 500 e-mail distribution lists with approximately 68,000 individual subscribers and an average of 800,000 broadcasts per month. The Technology Center also provides support and training for all list owners.

New lists must be approved by the California Community Colleges Chancellor's Office. To request e-mail distribution list hosting, send an e-mail, including a description of your organization and expected number of subscribers, to Gary Bird at This email address is being protected from spambots. You need JavaScript enabled to view it..

Upon approval please contact Rebecca Miller at This email address is being protected from spambots. You need JavaScript enabled to view it. for detailed instructions on list creation. Someone in your organization will need to serve as the list's owner and manage the basic functions of the list.

NEW! A comprehensive library of FAQs and step-by-step instructions for the most common tasks and issues that list subscribers and owners encounter can be found at the following links:

Listserv FAQs and Tutorials for List Owners

Listserv FAQs and Tutorials for List Subscribers

Follow this link for subscriber and list owner access to the e-mail distribution list web interface.

Follow this link to access the L-Soft Listserv® Handbook. The handbook has extensive documentation for list users and managers.

Website Hosting

The Technology Center develops, hosts, and manages several systemwide websites including:

  • CCC Information Security Center
  • CCC Accessibility Center
  • CCCApply 
  • eTranscript California Project Website

The CCCNext.net domain includes the Technology Center site and the project management sites for systemwide projects.

All technical support for hosted sites related to the server is provided by the Technology Center. Website content and management is the responsibility of the hosted group.

 

 

Tech Center Highlights

We bring systemwide enabling technologies to our colleges.

Adopt Our Tech

From connectivity to student services and educational technology.

Connecting Colleges

Gigabit fiber optic network for all of our colleges.

Information Security

Logging, monitoring, and no-cost tools to protect students and educators.

Accessibility

Training and resources to make tech accessible to users with disabilities.

Events

Upcoming CCC Technology Center workshops and webinars.

About the Technology Center

The California Community Colleges Technology Center, hosted by Butte College, facilitates and coordinates the work of systemwide technology. Our 25-year history of collaboration with the Chancellor’s Office and community colleges throughout the state has resulted in great strides forward for the system in areas including federated identity, application architecture, networking, and student services.

We operate under the Gartner model of “Run, Grow, Transform” to simplify our portfolio of services and prioritize resources in support of ongoing operations, the next phase of growth, and longer term transformative innovation.

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