Grant Administration and Operations
The Grant Administration and Operations department is an expert team trained in Grant Administration, Compliance, Procurement, Contract Administration, and Financial Management.
Our goal is to make the best use of resources in order to aid and supplement the educational mission of the California Community Colleges, and to ensure the proper disbursement of grant funds and management of activities with full transparency for all stakeholders.
The operations team is responsible for non-programmatic support of the CCC Technology Center’s programs and products, grant procurement and management, and the enabling of Technology Center team projects. We operate using updated, cloud-based software in a distributed, remote environment.
Library Services
The Technology Center manages the vendor contracting process to provide library database services to all 116 colleges. The current contract is with EBSCO, selected after an open RFP process in 2022.
Working with Us
Centrally Paid InCommon Membership
To facilitate our federated identity initiative to allow single sign-on access to all systemwide technology offerings, CCCCO and the CCC Technology Center have put together an agreement for InCommon Membership for all California Community Colleges to be paid centrally moving forward. Ongoing funding for this effort is a part of the Technology Initiatives for Student Success funded by the legislature.
InCommon, operated by Internet2, provides a trust fabric for higher education, their vendors, and partners to facilitate single sign-on from local campus accounts. InCommon also operates a related assurance program, and offers security certificate and multifactor authentication services.
The addition of CCC's 116 members will boost InCommon to more than 1,000 participants, including 679 higher education institutions, 32 government and non-profit research centers, and 296 corporate sponsored partners. InCommon now serves more than 10 million users.
Immediate Savings for Security Certificates
As InCommon members, colleges may see an immediate savings in using the security certificate program. (Contact Technology Center College Experience Managers at
Single Sign-On for Higher Education Vendors
Microsoft, Blackboard, Canvas, Box, Dropbox, National Student Clearinghouse, rSmart, Parchment and EBSCO are among the many participants in InCommon providing online services to colleges.
Single Sign-On for CCC Systemwide Technology Offerings
Low- or no-cost offerings to the colleges such as the Common Course Management System (Canvas), CCC MyPath, Education Planning, Degree Audit, Retention (Hobsons/Starfish), CCCApply, and all systemwide technology will be available to the colleges via the InCommon Federation when released.
How Do We Sign Up?
For information about how to sign up for InCommon membership, please read Joining InCommon Federation, or contact the Enabling Services College Relationship Managers at
CCC Systemwide Help Desk
Central support hubs provide phone, email, and 24/7 online technical support for students and college staff using the OpenCCC student account and all Technology Center applications.
Student Support: CCCHelp.info
Facilitating the OpenCCC account is CCCHelp.info, a comprehensive support program providing a Tier 1 help desk that services thousands of students applying to college with 30-second response times.
Student Help Desk Contact
Online: ccchelp.info
Phone: (877) 247-4836
Email: OpenCCC Technical Support
TTY: (877) 836-9332
Staff Support: CCCTechnology.info
California Community Colleges staff and faculty using systemwide technology applications can find technical support resources and materials through CCCTechnology.info. The site is monitored by Tech Center support technicians and subject matter experts across all systemwide technology applications, providing 24/7, on-demand help and self-service support.
Staff Support Contact
Online: ccctechnology.info
Email:
To facilitate continuous improvement in our support services as we expand the offering to cover emerging applications from systemwide technology initiatives, we incorporate the ITIL (Information Technology Infrastructure Library) guidelines into all of our support practices.
Listserv & Hosting Services
Across the California Community Colleges, there are a number of projects, stakeholder groups, and organizations that need communication and hosting services. To leverage economies of scale, the CCC Technology Center provides no-cost Listserv and hosting services.
Listserv and website hosting were moved to Amazon Web Services to standardize architecture and improve security for the technology services we offer.
Regional & Systemwide Listserv
The Technology Center provides Listserv® hosting for California Community Colleges regional and systemwide organizations. The Technology Center maintains and supports more than 500 e-mail distribution lists with approximately 68,000 individual subscribers and an average of 800,000 broadcasts per month. The Technology Center also provides support and training for all list owners.
New lists must be approved by the California Community Colleges Chancellor's Office. To request e-mail distribution list hosting, send an e-mail, including a description of your organization and expected number of subscribers, to Gary Bird at
Upon approval please contact Rebecca Miller at
NEW! A comprehensive library of FAQs and step-by-step instructions for the most common tasks and issues that list subscribers and owners encounter can be found at the following links:
Listserv FAQs and Tutorials for List Owners
Listserv FAQs and Tutorials for List Subscribers
Follow this link for subscriber and list owner access to the e-mail distribution list web interface.
Follow this link to access the L-Soft Listserv® Handbook. The handbook has extensive documentation for list users and managers.
Website Hosting
The Technology Center develops, hosts, and manages several systemwide websites including:
- CCC Accessibility Center
- CCCApply
- eTranscript California Project Website
The CCCNext.net domain includes the Technology Center site and the project management sites for systemwide projects.
All technical support for hosted sites related to the server is provided by the Technology Center. Website content and management is the responsibility of the hosted group.
